What is 7-1-1?
7-1-1 is a telephone relay number that connects standard (voice) telephone users with deaf, hard-of-hearing, deaf-blind and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 7-1-1 to connect with Kentucky Relay. This allows easier access, particularly for less exprienced relay users such as businesses or friends and family of TTY users.

7-1-1 is NOT an emergency number and
should not be confused with 9-1-1.

HOWEVER, if you use a TTY and cannot obtain emergency services on
9-1-1, you may call 7-1-1 and tell the Communication Assistant you have an emergency situation. The operator will then voice your emergency to the Kentucky State Police. Click here for more information

All states now have 7-1-1. There is no fee for using 7-1-1 service.

NOTE:
If you have problems with 7-1-1 when calling through your switchboard (which usually is a PBX telephone system), you will need to contact your PBX administrator to have the system reconfigured in order to allow 7-1-1 out dial. Information on how to set up and/or reconfigure your PBX systems(s) can be obtained from your PBX administrator and/or vendor.

If you are not on a PBX telephone system, and you cannot access Kentucky Relay when dialing 7-1-1, call a customer service representative at your local telephone company. It is possible that your local telephone company may not have 7-1-1 out dial set up.

PBX telephone systems are usually available at hotels, businesses, agencies, offices, etc. with extension numbers. And most often, a way around this issue is to dial the full 11-digit toll free number.

If you have experienced with some difficulty in dialing 7-1-1, click here and let us know and we will attempt to help get the issue resolved.